| Wednesday, October 27 |
| 11:30am - 6:30pm |
TLPF/Gateway Insurance Golf Tournament & Dinner (separate fee)
Golf Tournament Sponsored by Gateway Insurance Company
Golf Banquet Sponsored by BCAC/The Black Car Fund
|
| 2:00pm - 5:00pm |
TLPA Women's Spa Program (separate fee) |
| 3:00pm - 6:00pm |
TLPA Registration Desk Open
Registration Bags Sponsored by Digital Dispatch Systems
Name Badges Sponsored by Mobile Knowledge Corp.
Hotel Key Cards Sponsored by TaxiPro by AequiCap
|
| 7:00pm - 10:00pm |
Past President Purple Ribbon Council (by invitation) |
| |
| Thursday, October 28 |
| 9:00am - 6:45pm |
TLPA Registration Desk Open |
| 9:45am - noon |
TLPA Board Meeting (closed) |
| 9:45am - noon |
Tour of L.A. Yellow Cab Co-Op
Transportation Sponsored by L.A. Yellow Cab Co-Op
|
| 1:00pm - 4:25pm |
2 Sets of 9 Concurrent Roundtables |
| 1:00pm - 2:05pm |
Call Center: Hiring, Training & Motivation of Customer Service Reps
Contracting: Veterans Administration & Other Non-Transit Opportunities
Insurance: How to Conduct an Accident Investigation
Internet Marketing: Web Site Features that Produce Passengers
Payment Systems: Credit/Debit/Private/Prepaid Cards, Charge Accounts, PIMS…
Public Relations: How to Achieve Positive PR
Regulations: Wheelchair Accessible Mandates
Airports: Fees, First In - First Out, Starters, Enforcement Against Illegals…
Competition: Courtesy Vehicles Providing Unlicensed Passenger Service |
| 2:15pm - 3:15pm |
Call Center: Evaluations and Productivity Tracking
Contracting: Private Insurance Transportation Opportunities
Insurance: How to Quickly Settle Claims
Internet Marketing: Google Positioning, Viral/Social Marketing, Negative Posts…
Payment Systems: Credit Card Fraud and PCI Compliance
Public Relations: Image Goal for the Limousine Industry
Regulations: Alternative Fuel Mandates
Vehicles: Original Equipment Manufacturers
Meeting: TPAC Board Meeting |
| 3:25pm - 4:25pm |
Opening General Session
Keynote: TLPA's New Web-based Driver Education Program
Operator of the Year Award Presentations
|
| 4:30pm - 7:00pm |
Exhibit Hall Open |
| 4:30pm - 6:00pm |
Grand Opening Cocktail Reception with Hors d'oeuvres in the Exhibit Hall
Hors d'oeuvres Sponsored by BB&T John Burnham Insurance
|
| 7:00pm |
Exhibit Hall Closed for the Day |
| 7:30pm - 9:30pm |
Women In Transportation Optional Dinner (separate fee)
Featuring Rita Robinson, General Manager of the City of Los Angeles DOT
|
| |
| Friday, October 29 |
| 8:00am - 8:45am |
New Member & First Time Operator Attendee Breakfast (by invitation) |
| 8:15am - 8:45am |
Continental Breakfast Sponsored by Paratransit Insurance Company |
| 9:00am - 10:00am |
1st set of 3 Concurrent Breakout Sessions
- New Freedom: How it Works and the Successes and Problems
- Management: How to Develop an Organizational Chart for Your Company
- Vehicles: DOE’s Clean Cities Program for Alternative Fuels
|
| 10:10am - 11:10am |
2nd set of 3 Concurrent Breakout Sessions
- Private Pay Clients: Marketing Unsubsidized Paratransit Service
- Management: Sales Rep Recruiting, Training and Payment Practices
- Airports: Ground Transportation Management Systems — Contracted vs. Open
|
| 11:20am - 12:25pm |
Second General Session & Keynote Speaker
State of the Industry Address by TLPA President Dizengoff
Legislative Update by TLPA Legislative Counsel Butler
Driver of the Year Awards
|
| 12:30pm - 5:30pm |
Exhibit Hall Open |
| 12:30pm - 2:00pm |
Lunch in the Exhibit Hall |
| 1:45pm - 3:55pm |
TLPF Board Meeting (closed) |
| 2:15pm - 4:00pm |
Canadian Taxi Association Membership Meeting |
| 4:00pm - 5:00pm |
Member Appreciation Cocktails in the Exhibit Hall
Open Bar Sponsored by TaxiPro by AequiCap
|
| 6:30pm - 7:30pm |
Private Reception for the Board of Directors (by invitation) |
| 7:45pm - 10:30pm |
Private Dinner for Operator Members from Oversees (by invitation) |
| |
| Saturday, October 30 |
| 8:15am - 8:45am |
Continental Breakfast |
| 9:00am - 10:15am |
Third General Session: Annual Business Meetings
Foundation Report & Video by TLPF President Houston
Election of New TLPA Officers & Directors
Speech by New TLPA President McBride
|
| 10:30am - 1:30pm |
Exhibit Hall Open |
| Noon -1:30pm |
Lunch in the Exhibit Hall |
| 1:00pm |
Prize Drawings in the Exhibit Hall |
| 1:45pm - 4:00pm |
3 Concurrent Breakout Sessions
- Taxicab Steering Committee Meeting
- Review the California Independent Contractor Litigation
- Determine How to Responding to Adversarial Activist Groups
- Review How to Draft a Pedicab Ordinance
- Paratransit & Contracting Steering Committee Meeting
- New Medicare Opportunities Under Health Care Reform
- Class Act — New National Voluntary Disability Insurance Opportunities
- Important Lessons Learned from the National Paratransit Dialogue
- Limousine & Sedan Steering Committee Meeting
- Determine How to Respond to Competition from Courtesy Vehicles
- Review Independent Contractor Litigation Cases
- Determine the Desired Image Goal for the Limousine Industry
|
| 6:30pm - 10:30pm |
Banquet, Silent Auction & Entertainment at Hotel
Entertainment: Dr. Arthur Benjamin's Mathemagics
Show followed by The Surf City All Stars Band.
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