| Sunday, October 26 |
| 10:00am - 4:00pm |
Special Transit Planning & Participation Seminar (separate fee) |
| 10:00am - 2:00pm |
Decorator Set-up in Exhibit Hall & Vehicle Move In |
| 10:45am - 6:30pm |
Annual TLPF- Gateway Insurance Golf Tournament & Dinner (separate fee)
Golf Tournament Sponsored by Gateway Insurance Company
Golf Banquet Sponsored by BB&T - John Burnham Insurance Services |
| 3:00pm - 6:00pm |
TLPA Registration Desk Open
Registration Bags Sponsored by Liberty Motor Company
Name Badge Holders Sponsored by Mobile Knowledge |
| |
| Monday, October 27 |
| 8:00am - 3:00pm |
Exhibitor Booth Set-up |
| 9:00am - 7:00pm |
TLPA Registration Desk Open |
| 9:45am - noon |
TLPA Board Meeting (closed) |
| 9:45am - noon |
Tour of Two Transportation Companies – United Cab & Yellow Cab |
| 1:15pm - 4:15pm |
3 Sets of 9 Concurrent Roundtable Discussions (each table seats 36 people) |
| 1:10pm - 2:10pm |
Call Center: Computer Dispatch Systems
Contracting: How to Get Your Share of Transit/FTA Funds
Customer Svc: Creating a Customer Service Environment
Insurance: Health Insurance for Company Employees & Drivers
Litigation: Managing Personal Injury Claims
Technology: Credit Card Processing
Vehicles: Alternative Fuels Discussion — LPG, CNG, and Hybrid
Misc.: Identifying and Beating Competitive Threats
Misc.: The Vehicle Repair or Retirement Decision |
| 2:20pm - 3:20pm |
Call Center: Analyzing Call Statistics to improve response times
Contracting: Fuel Escalator Clauses
Customer Svc: Getting I.C. Drivers to Improve Customer Service
Insurance: TLPA Endorsed Driver AD&D Program
Litigation: Calculating Overtime Wages for Employees
Technology: Web Based Orders
Vehicles: Update on Accessible Vehicles
Misc.: How to Structure and Get a Taxi Fuel Surcharge Approved
Misc.: How to Effective Deal with Diversity in the Work Force |
| 3:30pm - 4:20pm |
Call Center: Performance Based Incentive Programs for Call Takers
Contracting: How to Reduce the Need for Overtime
Customer Svc: Dealing with Customer Service Complaints
Insurance: How Small Companies Can Get Good Insurance Rates
Litigation: Trends in Employment Related Law Suits
Technology: Telephone Systems for Call Centers
Vehicles: Update on Front Wheel Drive Sedans for Fleets
Misc.: Attracting New Passengers/Increasing Ridership
Misc.: Training Options for Small Companies |
| 4:30pm - 7:00pm |
Exhibit Hall Open |
| 4:30pm - 6:00pm |
Grand Opening Cocktail Reception with Hors d'oeuvres in the Exhibit Hall
Open Bar Sponsored by BB&T John Burnham Insurance Services |
| 7:00pm |
Exhibit Hall Closes for the Day |
| 7:30pm - 9:30pm |
Women In Transportation Optional Dinner (separate fee)
Speaker on Behavioral Intelligence:Why Do People Do What They Do? |
| |
| Tuesday, October 28 |
| 8:00am - 8:45am |
New Member & First Time Operator Attendee Breakfast (by invitation) |
| 8:15am - 8:45am |
Continental Breakfast
Breakfast Sponsored by American Country Insurance |
| 9:00am - 10:15am |
Opening General Session & Keynote Speaker
State of the Industry Address by TLPA President Hunt
Keynote by Shep Hyken: Customer Service — Moments of Magic |
| 10:30am - 12:30pm |
2 Sets of 3 Concurrent Breakout Seminars |
| 10:30am - 11:25pm |
1st set of 3 Concurrent Breakout Sessions
A) Shep Hyken, Moments of Magic II
B) Accessible Taxicab Service
C) Canadian Operators Meeting |
| 11:35am - 12:30pm |
2nd set of 3 Concurrent Breakout Sessions
A) How to Respond to a Class Action Law Suit
B) CUTR's Accident Investigation Program
C) Limousine Committee Meeting & Division Update |
| 12:30pm - 5:30pm |
Exhibit Hall Open |
| 12:30pm - 2:00pm |
Lunch in the Exhibit Hall |
| 1:45pm - 3:45pm |
TLPF Board Meeting (closed) |
| 3:00pm - 4:00pm |
Member Appreciation Cocktails in the Exhibit Hall |
| 5:30pm |
Exhibit Hall Closed for the Day
|
| |
| Wednesday, October 29 |
| 8:00am - Noon |
Spouses Tour: Sea Life Safari (separate fee) |
| 8:15am - 8:45am |
Continental Breakfast |
| 9:00am - 10:15am |
Second General Session: Annual Business Meetings
Foundation Report by TLPF President Slagle
Driver of the Year Awards
Election of New TLPA Officers & Directors
Speech by New TLPA President |
| 10:30am - 1:30pm |
Exhibit Hall Open |
| noon -1:30pm |
Lunch in the Exhibit Hall |
| 1:10pm |
Prize Drawings in the Exhibit Hall |
| 1:30pm |
Trade Show Officially Closes for 2008 |
| 2:15pm - 4:30pm |
2 Sets of 3 Concurrent Breakout Seminars |
| 2:15pm - 3:15pm |
1st Set of 3 Concurrent Breakout Sessions
A) New TLPA Contract for I.C. Limousine Chauffeurs
B) Brokerages, ADA Paratransit & NEMT
C) Taxicab Committee Meeting & Division Update |
| 3:25pm - 4:30pm |
2nd Set of 3 Concurrent Breakout Sessions
A) New TLPA Contract for I.C. Taxicab Drivers
B) Hybrid/Alternative Fuel Vehicles for Fleet Use
C) Paratransit Committee Meeting & Division Update |
| 7:30pm - 10:30pm |
Closing Banquet, Entertainment & Silent Auction at the Aquarium |
| 7:30pm - 8:15pm |
Cocktail Reception & Silent Auction |
| 8:15pm - 9:20pm |
Banquet |
| 9:20pm - 9:35pm |
Operator of the Year Awards |
| 10:15pm - 10:30pm |
Auction Winners Pick Up Items |
| 10:31pm |
Convention Adjourns |
| |
| Thursday, October 30 |
| 11:00 a.m. |
Check-out Time |
